Terms of Service

Reservations & rates

Rates displayed are in Australian dollars, per room per night unless stated, and include GST. Rates are confirmed at booking; a confirmed rate is honoured unless the booking terms permit adjustment (e.g., modification to dates or inclusions).

Our best-rate guarantee applies to comparable public rates found within 24 hours of a direct booking. Claims are assessed against identical room type, dates and cancellation terms.

Cancellation & modification

No-shows incur the first night's charge on flexible rates and full charge on non-refundable rates. Early departures are charged per the rate terms disclosed at reservation.

Standard flexible rates may be cancelled or modified free of charge until 48 hours before 14:00 on the arrival date. Advance-purchase and event-night rates carry the terms stated at booking.

Casino access & conduct

Casino entry is restricted to persons aged 18 and over with valid photo identification, per Queensland law. The casino operates a responsible-gambling programme including voluntary limits and self-exclusion; gambling help is available via Gambling Help Queensland on 1800 858 858.

The house reserves the right to refuse entry or discontinue service where conduct breaches the law, house rules or the safety and comfort of other guests.

Guest obligations

Guests are responsible for damage beyond normal wear, for the conduct of their visitors, and for compliance with fire, safety and noise rules. Smoking is permitted only in designated areas; rooms are strictly non-smoking.

Identification is required at check-in. A credit-card pre-authorisation or deposit for incidentals applies at check-in and is released following departure inspection.

Liability

We take reasonable care for guest safety and property, but liability for loss or damage is limited to the extent permitted by law. Valuables should be secured in the suite safe or deposited with the front desk.

Nothing in these terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.

Website use

Website content is provided for general information and reservation purposes. While we maintain accuracy, rates, availability and menus may change; the confirmed booking record prevails over website content.

You may not misuse the site — scraping, disruption, or false reservations — and we may restrict access where misuse is detected.